 |
Categories |
 |
|
 |
Manufacturers |
|
|
|
|
|
Quick Find |
|
|
|
Currencies |
|
|
|
Information |
|
|
|
| Shipping & Returns |
 |
|
|
We aim to dispatch all orders paid by credit/debit card within 3 working days (normally within 24 hours) of receipt of your order, subject to item availability.
Orders paid by cheque require a number of days for bank clearance. Once cleared, your order will be dispatched within 24 hours.
In the unlikely event that a product that you have ordered is out of stock, we will contact you immediately.
Please allow up to 7 working days for delivery. If your delivery does not arrive within 7 days of placing your order, please email us at info@phytogoods.com
The effect of the Regulations is to allow a UK customer to withdraw from the contract as if it had not been made. However, there are certain important conditions and limitations. Please read them carefully. These are:-
Cancellation must be in writing, by first class post, fax, or e-mail. A telephone call is not sufficient.
You must return the goods to us AT YOUR EXPENSE (including all packaging, product boxes, etc.) unopened and in exactly the same condition in which the goods were supplied to you. This means that you must not destroy or dispose of the packaging in which the goods are supplied until you know that you do not intend to return the goods.
Please note that proof of posting is NOT proof of receipt. You are liable for the goods until they are delivered to us, and we will not reimburse you until the goods are returned to us in good (fit for resale) condition. We strongly advise you to use Royal Mail Special Delivery or other insured and tracked delivery service for this purpose in order to be sure that any goods returned are delivered safely to us.
If goods returned to us are found to be damaged, we will not refund any money. We will tell you this in writing by letter, fax, or e-mail. The goods will then be kept at our premises for 90 days from the date of that written notice, after which time we will dispose of them without any further notice to you. You may collect the goods from us before the expiry of the 90-day period, if you wish, or you may pay us to return them to you as long as you tell us in writing before the expiry of the 90-day period.
ANY GOODS RETURNED TO US ARE NOT OUR RESPONSIBILITY UNTIL DELIVERED BACK TO OUR PREMISES. WE ACCEPT NO LIABILITY FOR DAMAGE IN TRANSIT.
|
|
|
|
|
|
| 0 items |
|
|
|
|
|
|
